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Refund Policy

Last updated: June 1, 2025

At Softer Within, we stand behind the quality of our workbooks and your satisfaction deeply matters to us. Here's everything you need to know about our refund process.

Our 7-Day Satisfaction Guarantee

We offer a 7-day satisfaction guarantee on all digital workbook purchases. If you purchase a workbook and feel it is not the right fit for you, you can request a refund within 7 days of purchase.

We review every refund request personally not with an automated system. We'll work with you to find a resolution that feels fair.

How to Request a Refund

To request a refund, please email us at hello@softerwithin.com within 7 days of your purchase with the following information:

  • The email address used at checkout
  • The name of the workbook you purchased
  • A brief reason for your request (optional, but helps us improve)

We aim to respond within 1–2 business days.

Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer. You will receive an email confirmation once your refund has been processed.

Digital Product Delivery Tracking

Because our products are digital, we track all download activity including the time and number of downloads associated with each order. This information helps us ensure the integrity of our refund process.

When Refunds May Not Be Issued

We reserve the right to decline a refund request in the following circumstances:

  • The request is made more than 7 days after the purchase date
  • There is evidence of significant use (e.g., the full workbook was downloaded multiple times and a substantial portion of days have passed)
  • The same customer has previously requested and received a refund on a Softer Within product
  • The request appears to be fraudulent

We apply these criteria with reasonable judgment and a spirit of good faith. If you have a genuine concern, please reach out we will always listen.

Technical Issues

If you experience any technical difficulty accessing or downloading your workbook (expired link, download error, file issue), please contact us immediately at hello@softerwithin.com. Technical issues are not subject to our refund limitations we will always make it right if you can't access your product.

Questions?

We're a small, human team and we genuinely want to help. Please don't hesitate to reach out at hello@softerwithin.com. We'll get back to you personally.