Privacy Policy

Last updated: June 1, 2025

Softer Within ("we," "us," or "our") operates the website softerwithin.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our digital products.

Information We Collect

We collect the following types of information:

Personal Identification Information: Name, email address, and payment information (processed securely through Stripe we do not store your full card details).
Purchase Data: Records of the digital products you have purchased, transaction IDs, and download activity.
Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected via Google Analytics.
Communications: Any messages you send us via email.

How We Use Your Information

We use the information we collect to:

Process and fulfill your digital product orders
Send you your download link and order confirmation by email
Provide customer support
Send you our free workbook and related content (only if you subscribed)
Improve our website and product offerings
Comply with legal obligations
Analyze website traffic and usage patterns (via Google Analytics)

Email Communications

If you provide your email address to receive our free workbook or to purchase a product, you may receive emails related to your order. If you subscribed to our mailing list, you may receive occasional healing-related content and product updates. You can unsubscribe at any time by clicking the unsubscribe link in any email we send.

Third-Party Services

We use the following trusted third-party services that may process your data:

Stripe: Payment processing. Your card details are handled directly by Stripe under their Privacy Policy.
Brevo (formerly Sendinblue): Email delivery service.
MailerLite: Email marketing platform. Used only if you explicitly subscribe to our mailing list.
Google Analytics: Website analytics. You can opt out using the Google Analytics Opt-out Browser Add-on.
Meta (Facebook) Pixel: Advertising analytics, used when a Pixel ID is configured.

Cookies

We use cookies to enhance your browsing experience. Cookies we use include:

Essential cookies: Required for the website to function properly
Analytics cookies: Google Analytics, to understand how visitors use our site
Advertising cookies: Meta Pixel, if configured

You can control cookie preferences through our cookie consent banner. Declining analytics/advertising cookies will disable tracking features.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are typically retained for 3 years for accounting purposes. Email subscription data is retained until you unsubscribe.

Your Rights (US and Canada)

Depending on your location, you may have the following rights:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to opt out of marketing emails at any time
California residents may have additional rights under the CCPA
Canadian residents may have rights under PIPEDA

To exercise any of these rights, please contact us at hello@softerwithin.com.

Children's Privacy

Our website and products are intended for individuals aged 17 and older. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately.

Security

We implement industry-standard security measures including SSL encryption, secure database access, and careful data handling practices to protect your information. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our website after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: hello@softerwithin.com
Website: https://softerwithin.com